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Terms of Service

the deal, in plain words

The short version

Be 21. Be honest with us. Do not attack our website. Follow the law where you live. Do not hurt yourself or anybody else with what we sell you. Our chat bot is an experiment — be decent to it and do not take its word as ours. The hidden arcade games are fiction for grown-ups, and say nothing about our business. Our return policy is goodwill, not a loophole to farm. Everything below is the longer version of those.

By using this website or buying from us, you agree to these terms. If you do not agree, please do not use the site. We may update these terms; the version on this page at the time you use the site is the one that applies.

1. You are 21 or older, and you are telling us the truth

This is a 21+ store. When you pass the age gate, place an order, or tell us anything about yourself, you are stating that it is true. Lying about your age to get past that gate is a breach of these terms and, depending on where you are, of the law.

More broadly: do not deceive us. That includes false names or contact details, chargebacks on orders you received, claiming an order never arrived when it did, using somebody else’s payment method, or misrepresenting a return. We may refuse or cancel any order, and we may decline to serve anyone we believe is doing any of this.

2. Do not attack this website

You agree not to attempt to break into, disrupt, overload, or interfere with this site or the systems behind it. That includes probing for vulnerabilities, guessing passwords, forging requests, scraping at a volume that degrades the site for other people, circumventing rate limits or bot checks, and using automated tools to place orders.

We log activity for security purposes and describe that logging in our Privacy Policy. Connections flagged for this kind of conduct may be blocked, and the records of it are retained. Damage caused to this website or this business may be pursued, including through litigation.

3. Chatbot Use Policy

The shop includes an experimental chat bot. It is there purely as something that might help or entertain you, and for our own research. It is unfinished by design, and nothing it says should be read as Skyland speaking. We consider it experimental and not “on brand”: it can be wrong, odd, or out of voice, and we are not responsible for what it says or for what you do with what it says. Product facts worth acting on — prices, availability, policies — are the ones on the product pages and in these documents, not the bot’s.

Using it, you agree to a few things, in the same spirit as the rest of this page:

Conversations with it may be kept for security and research purposes — see our Privacy Policy.

4. Your state’s laws are your responsibility

Hemp law varies enormously by state, county and city, and it changes. It is your responsibility to know and follow the law where you live regarding the purchase, possession, and use of hemp-derived products. Do not order from us into a jurisdiction where these products are not permitted. Products are void where prohibited, and you accept responsibility for an order you place into a place that does not allow it.

You also agree not to resell or redistribute what you buy from us in a way that breaks the law where you or the recipient are.

There are twenty states we will not ship to at all. Some states do not permit hemp-derived products to be delivered by mail, and others route them through a licensed cannabis market a mail-order shop cannot use. You may not order shipment to, and we will not ship to, any address in Alabama, Arkansas, California, Colorado, Connecticut, Hawaii, Idaho, Kansas, Louisiana, Massachusetts, Maryland, Mississippi, North Dakota, New Jersey, Oklahoma, Oregon, Rhode Island, Tennessee, Utah or Vermont.

Trying to get around that is a breach of these terms — including giving an address outside those states and then redirecting the parcel, and using a freight forwarder or a mail-forwarding service. If we find an order has been routed that way we may cancel it and refund you. Our checkout refuses those states, but the address you give us is your responsibility, not ours.

If you are in one of them, in-store pickup at 2 Eagle Street is still open to you, and so is a call to (828) 222-4367. This list can change without notice, because the laws behind it do; the list enforced at checkout when you place an order is the one that applies to it.

5. Do not use our products to hurt anyone, including yourself

You agree not to use anything we sell to harm yourself or another person. Do not give our products to anyone under 21. Do not give them to anyone without their knowledge — ever, for any reason. Do not drive or operate machinery after using them.

These products are not evaluated by the FDA and are not intended to diagnose, treat, cure or prevent any disease. Effects vary by person. If you are pregnant, nursing, taking medication, or managing a health condition, talk to a doctor before using them. If you are in crisis, please call or text 988 (Suicide & Crisis Lifeline) — we would much rather you did that than shop.

6. A bad experience is not our fault, and we will still help

Cannabis affects people differently, and the same product can land differently on different days. You accept that the experience is yours and not something we can guarantee or be held responsible for, and you agree not to hold Skyland Cannabis Co. liable for how a product made you feel, provided it was accurately described and lawfully sold.

That said — if something goes wrong, tell us. Start low, go slow, and reach out. We would rather talk you through it than read about it later.

7. Honest reviews are welcome. Lies are not.

You are free to criticise us publicly, and we would not want it any other way. Tell people the truth about your experience, good or bad.

What you agree not to do is publish statements about Skyland Cannabis Co. that are knowingly false — fabricated claims about our products, our testing, our staff or our conduct — or impersonate us. Honest opinion, however unflattering, is yours to publish and is expressly not covered by this clause.

8. Our return policy is goodwill, not a loophole

Our return policy is a good-faith promise from us, offered because we would rather have a happy customer than a won argument. It is not a legal guarantee, and you agree to take it in the spirit it is given.

You agree not to knowingly exploit gaps in it — repeatedly returning consumed products, claiming satisfaction guarantees in bad faith, or treating it as free product. We reserve the right to decline a return where we believe this is happening, and to stop offering it to a particular person.

9. Information we collect

By using this site you agree to the collection and use of information described in our Privacy Policy — which includes a record of how you use the site, tied to your browser. We do not sell your information, and the Privacy Policy sets out exactly what is kept, for how long, and how to have it deleted.

Note the one limit repeated here because it belongs in both documents: if activity from your connection has been flagged as a security risk under section 2, the self-service deletion form will not process your request, and you will need to contact management directly.

10. The games are games

This website hides a small arcade — retro-styled games set off by typed codes, built for fun. Before any of them will start, you are shown a notice and asked to agree to it, and the same agreement is recorded here: the games are fantasy and entertainment only. They are fiction. Nothing that happens in them — no activity, depiction, description or symbolism — reflects, describes or should be interpreted as having any relation to Skyland Cannabis’s conduct as a legal business. The arcade is a non-commercial, interactive activity, strictly separate from our sales pipeline and from our educational customer service.

The arcade is for adults: by playing, you confirm that you are 21 or older and that you can reasonably tell fiction from reality. If you choose to put your initials on a leaderboard, that score and those initials are shown publicly to other players, and game activity is recorded as described in our Privacy Policy — for the leaderboards themselves, for research into how the site is used, for customer service, and for security.

11. The legal part

To the fullest extent permitted by law, our products and this website are provided “as is”. Skyland Cannabis Co.’s total liability for any claim will not exceed the amount you paid for the products giving rise to it. You agree to indemnify and hold harmless Skyland Cannabis Co., its owners, members, officers, employees and suppliers from claims arising out of your breach of these terms, your misuse of a product, or your violation of any law.

These terms are governed by the laws of the State of North Carolina. If any part of them is found unenforceable, the rest still stands.

Questions

Call (828) 222-4367, email info@skylandcannabis.com, or come see us at 2 Eagle Street in Asheville. A real person will answer.