Skyland Cannabis Co.
2 Eagle Street, Asheville, NC 28801
(828) 222-4367
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the deal, in plain words · last updated September 23, 2026
Be 21. Be honest with us. Do not attack our website. Follow the law where you live. Do not hurt yourself or anybody else with what we sell you. Our chat bot is an experiment. Be decent to it and do not take its word as ours. The hidden arcade games are fiction for grown-ups, and say nothing about our business. Our return policy is goodwill, not a loophole to farm. Everything below is the longer version of those.
By using this website or buying from us, you agree to these terms. If you do not agree, please do not use the site. We may update these terms; the version on this page at the time you use the site is the one that applies.
This is version 2026.09e of these terms, effective September 23, 2026. It replaces every earlier version, including 2026.09, 2026.09b, 2026.09c and 2026.09d. The number is the month we published it and the letter counts the times we have published in that month, so if you kept a copy of what you agreed to, the two are easy to line up. We change these when something about the shop changes, and the date at the top of this page is the last time we did.
This is a 21+ store. When you pass the age gate, place an order, or tell us anything about yourself, you are stating that it is true. Lying about your age to get past that gate is a breach of these terms and, depending on where you are, of the law.
More broadly: do not deceive us. That includes false names or contact details, chargebacks on orders you received, claiming an order never arrived when it did, using somebody else’s payment method, or misrepresenting a return. We may refuse or cancel any order, and we may decline to serve anyone we believe is doing any of this.
You agree not to attempt to break into, disrupt, overload, or interfere with this site or the systems behind it. That includes probing for vulnerabilities, guessing passwords, forging requests, scraping at a volume that degrades the site for other people, circumventing rate limits or bot checks, and using automated tools to place orders.
We log activity for security purposes and describe that logging in our Privacy Policy. Connections flagged for this kind of conduct may be blocked, and the records of it are retained. Damage caused to this website or this business may be pursued, including through litigation.
The shop includes an experimental chat bot. It is there purely as something that might help or entertain you, and for our own research. It is unfinished by design, and nothing it says should be read as Skyland speaking. We consider it experimental and not “on brand”: it can be wrong, odd, or out of voice, and we are not responsible for what it says or for what you do with what it says. Product facts worth acting on (prices, availability, policies) are the ones on the product pages and in these documents, not the bot’s.
Using it, you agree to a few things, in the same spirit as the rest of this page:
Conversations with it may be kept for security and research purposes. See our Privacy Policy.
Hemp law varies enormously by state, county and city, and it changes. It is your responsibility to know and follow the law where you live regarding the purchase, possession, and use of hemp-derived products. Do not order from us into a jurisdiction where these products are not permitted. Products are void where prohibited, and you accept responsibility for an order you place into a place that does not allow it.
You also agree not to resell or redistribute what you buy from us in a way that breaks the law where you or the recipient are.
There are twenty states we will not ship to at all. Some states do not permit hemp-derived products to be delivered by mail, and others route them through a licensed cannabis market a mail-order shop cannot use. You may not order shipment to, and we will not ship to, any address in Alabama, Arkansas, California, Colorado, Connecticut, Hawaii, Idaho, Kansas, Louisiana, Massachusetts, Maryland, Mississippi, North Dakota, New Jersey, Oklahoma, Oregon, Rhode Island, Tennessee, Utah or Vermont.
Trying to get around that is a breach of these terms, including giving an address outside those states and then redirecting the parcel, and using a freight forwarder or a mail-forwarding service. If we find an order has been routed that way we may cancel it and refund you. Our checkout refuses those states, but the address you give us is your responsibility, not ours.
If you are in one of them, in-store pickup at 2 Eagle Street is still open to you, and so is a call to (828) 222-4367. This list can change without notice, because the laws behind it do; the list enforced at checkout when you place an order is the one that applies to it.
You agree not to use anything we sell to harm yourself or another person. Do not give our products to anyone under 21. Do not give them to anyone without their knowledge, ever, for any reason. Do not drive or operate machinery after using them.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Effects vary by person. If you are pregnant, nursing, taking medication, or managing a health condition, talk to a doctor before using them. If you are in crisis, please call or text 988 (Suicide & Crisis Lifeline). We would much rather you did that than shop.
Cannabis affects people differently, and the same product can land differently on different days. You accept that the experience is yours and not something we can guarantee or be held responsible for, and you agree not to hold Skyland Cannabis Co. liable for how a product made you feel, provided it was accurately described and lawfully sold.
That said, if something goes wrong, tell us. Start low, go slow, and reach out. We would rather talk you through it than read about it later.
You are free to criticize us publicly, and we would not want it any other way. Tell people the truth about your experience, good or bad.
What you agree not to do is publish statements about Skyland Cannabis Co. that are knowingly false (fabricated claims about our products, our testing, our staff or our conduct), or impersonate us. Honest opinion, however unflattering, is yours to publish and is expressly not covered by this clause.
Reviews on this site. VIP Rewards members can review an item in its product window. By sending one you let us show it on this site, with your stars and the first name and last initial on your rewards account, for as long as we sell the item or until you erase your information through the privacy policy. We read every review before it appears and we do not have to publish one: a review that is not about the item, that says something about a product we are not allowed to say, or that is not yours to write stays off. We do not change your words, and we never pay for a review or trade anything for one.
Our returns & exchanges policy is a good-faith promise from us, offered because we would rather have a happy customer than a won argument. It is not a legal guarantee, and you agree to take it in the spirit it is given.
You agree not to knowingly exploit gaps in it, for example by repeatedly returning consumed products, claiming satisfaction guarantees in bad faith, or treating it as free product. We reserve the right to decline a return where we believe this is happening, and to stop offering it to a particular person.
By using this site you agree to the collection and use of information described in our Privacy Policy, which includes a record of how you use the site, tied to your browser. We do not sell your information, and the Privacy Policy sets out exactly what is kept, for how long, and how to have it deleted.
Two places on this site ask for a phone number that is not part of an order: the checkout, to find the balance on your VIP Rewards account, and the arcade, to recover your scores. Both check the number against your rewards account and neither changes anything on it. Both then keep the number, the same way and in the same place as the rest of what you type into this site, and the arcade keeps it as the key to the record section 10 describes. The Privacy Policy says how long each is held and how to have it deleted.
This site also stores a short list of things in your own browser: what is in your cart, which shelf you chose, that you answered the age question, the sound and motion settings you picked, what this browser bought here, and which hidden features you have found. None of it is a cookie and clearing this site’s data in your browser removes all of it. The Privacy Policy lists it item by item.
Note the one limit repeated here because it belongs in both documents: if activity from your connection has been flagged as a security risk under section 2, the self-service deletion form will not process your request, and you will need to contact management directly.
This website hides a small arcade: retro-styled games set off by typed codes, built for fun. Before any of them will start, you are shown a notice and asked to agree to it, and the same agreement is recorded here: the games are fantasy and entertainment only. They are fiction. Nothing that happens in them (no activity, depiction, description or symbolism) reflects, describes or should be interpreted as having any relation to Skyland Cannabis’s conduct as a legal business. The arcade is a non-commercial, interactive activity, strictly separate from our sales pipeline and from our educational customer service.
The arcade is for adults: by playing, you confirm that you are 21 or older and that you can reasonably tell fiction from reality. If you choose to put your initials on a leaderboard, that score and those initials are shown publicly to other players, and game activity is recorded as described in our Privacy Policy, for the leaderboards themselves, for research into how the site is used, for customer service, and for security.
The arcade can remember you across devices, and only if you ask it to. Entering the phone number on your VIP Rewards account on the arcade page links the browsers you play from, so that your initials, your scores and the hidden features you have found follow you from a phone to a computer. By using that form you agree to us keeping that record on the terms the Privacy Policy sets out: the number itself, alongside the browser identifiers it links, kept and deleted the same way as the number you would give us at a checkout. It is not an account and not a sign-in: it grants no access to your VIP Rewards balance, to an order, or to anything else. Anybody who knows the number could link a browser to that record, which is why nothing worth reaching sits behind it. It holds three initials, some scores and a list of hidden features. You can have the whole record deleted at any time through the form on the Privacy Policy page, and deleting it leaves your VIP Rewards account untouched.
Your browser also keeps, on its own, the list of hidden features you have found and, once you have linked it with your VIP Rewards number as above, the initials you last entered. Both are yours to clear with the rest of this site’s data, and clearing them does not remove a score already on a public board.
To the fullest extent permitted by law, our products and this website are provided “as is”. Skyland Cannabis Co.’s total liability for any claim will not exceed the amount you paid for the products giving rise to it. You agree to indemnify and hold harmless Skyland Cannabis Co., its owners, members, officers, employees and suppliers from claims arising out of your breach of these terms, your misuse of a product, or your violation of any law.
These terms are governed by the laws of the State of North Carolina. If any part of them is found unenforceable, the rest still stands.
Call (828) 222-4367, email info@skylandcannabis.com, or come see us at 2 Eagle Street in Asheville. A real person will answer.
