Privacy Policy
last updated July 2026
The short version
We do not sell your personal information to third parties. We never have. We do collect it — to fill your order, to give you better service the next time you walk in or check out, and to understand which products actually help the people we serve.
What we collect
- Order information — your name, email address, phone number, shipping address, the items you bought, and the amount you paid.
- Loyalty information — if you use VIP Credits, the phone number tied to your rewards account and your points balance and redemption history.
- Age confirmation — that you told us you are 21 or older.
- Discount code use — when you use a discount code, we record the code, the date, how much it saved you, and the email address and phone number from that order. Some codes are limited to a certain number of uses per customer, or a certain total saving, and this record is how we apply that fairly. We match on either your email address or your phone number, so changing one of them does not create a second allowance.
- Technical information — your IP address and basic browser details, used for fraud and bot defense and kept only as long as needed for that purpose.
We never see or store your full card number. Card details are entered directly into our payment gateway’s secure form and are tokenized before they reach us. Our servers hold a payment reference, not a card.
Why we collect it
- To process, pack, ship, and support your order.
- To send order confirmations, receipts, and shipping updates.
- To run our loyalty program and apply your discounts correctly, including enforcing per-customer limits on promotional codes.
- For customer relationship management — so our team knows your history with us and can serve you well without making you repeat yourself.
- For research — understanding which products and categories serve our customers best, so we buy and stock more intelligently.
- To meet our legal obligations, including age restrictions and tax and accounting records.
Who else touches your information
We use a small number of service providers to actually run the shop. They process your information on our behalf, only for the job we hired them to do, and they are not permitted to sell it either:
- Square — our point of sale and system of record for catalog, inventory, orders, customers, gift cards, and loyalty.
- Our payment gateway — card authorization and capture.
- USPS — delivery address verification and shipping.
- Resend — sending your order confirmation email.
- Cloudflare Turnstile — blocking automated fraud at checkout.
We may also disclose information where we are legally required to, or to protect our rights, our customers, or our staff.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email info@skylandcannabis.com and we will take care of it. Some records — completed sales, for instance — we are required to keep for tax and compliance reasons even after a deletion request.
You can unsubscribe from any marketing email using the link in that email. Transactional messages like order receipts are part of buying something and are not marketing.
Children
This is a 21+ store. We do not knowingly collect information from anyone under 21. If you believe a minor has given us information, contact us and we will remove it.
Contact
Skyland Cannabis Company LLC
2 Eagle Street, Asheville, NC 28801
info@skylandcannabis.com ·
(828) 222-HEMP