Returns & exchanges

Thirty days

You have 30 days from the day of purchase to return or exchange an item. Bring the receipt if you bought it in the shop, or have the order number ready if you bought it online, and we will sort it out at the counter or by email.

What we can take back

• An unopened item in its original packaging: a full refund, an exchange or store credit. Your choice.
• An opened or partly used item: we look at it and decide with you. That is usually store credit or an exchange, and sometimes a refund.

What we cannot take back

• Anything that has been fully used.
• Perishable items, and anything made or ordered specially for you.
• A return that falls well outside this policy. We will tell you why.

If a lot of items come back from one person, we review the history and may limit what we take back in future.

How the money comes back

• A card purchase is refunded to the same card.
• A cash purchase is refunded in cash when you have the receipt.
• Store credit is the usual answer for an opened item.
• An exchange is a straight swap for something of the same value.

How to bring something back

If you bought it in the shop

1. Bring the item and your receipt to 2 Eagle Street.
2. If we can find the sale in our system you do not need the receipt, except for a cash refund.
3. We check the item.
4. If it qualifies, we refund, exchange or issue store credit there and then.
5. If it does not, we explain why.

If you bought it online

1. Email us within 30 days with your order number.
2. We find the order and tell you what it qualifies for.
3. We send you the return instructions.
4. When the item reaches us, we refund, exchange or issue store credit and tell you the same day.

Two things people ask about

• If you have lost the receipt, we can still give store credit when we can find the sale.
• If an item arrived faulty, we replace it or give store credit straight away.

Three things this page does not settle

Said here rather than left out, because “the policy does not mention it” is a worse answer than “the policy says we work it out with you.” None of these is a rule yet, and the page will say so plainly when one of them is.

• Who pays to post it back. We have not set a standing rule, so we settle it when you get in touch. If the reason the item is coming back is ours (it arrived damaged, or it is not what you ordered), you are not out of pocket for the postage.
• When the money reaches you. We send the refund to the card as soon as the return is agreed. How long it then takes to show on your statement is your bank’s business, not ours, and it is usually a few working days. We will tell you the day we send it.
• Asking your bank instead of asking us. If you raise a chargeback, the first we hear of it is from the card network, and from then on the case is decided by the network under its rules rather than by this page, which usually means everybody waits weeks for an outcome neither of us chose. Please talk to us first. We can usually settle it the same day, and nothing about doing so gives up your right to go to your bank afterwards.

Talk to a person

info@skylandcannabis.com
(828) 222-4367
In person: 2 Eagle Street, Asheville, NC 28801

Have your order number or the email address you ordered with ready.