Return & Exchange Policy

100% satisfaction guaranteed

At Skyland Cannabis Company, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’ll do our best to make it right.

Eligible returns & exchanges

• You may return or exchange items within 30 days of purchase with a valid receipt.
• Products must be in original packaging to qualify for a full refund.
• Opened or partially used products may be eligible for a refund, store credit, or exchange at our discretion.

Non-returnable items

While we strive to be flexible, some items may not be eligible for returns, including:

• Products that are fully used and/or appear to abuse our return policy.
• Perishable or customized items.
• Unusual return cases that fall outside normal policy guidelines.
• Customers with excessive return history may be subject to review, and future returns may be restricted.

Refund & exchange options

• Full refund — issued to the original payment method if eligible.
  • If the purchase was made by card, refunds will be returned to the same card.
  • Cash refunds are only available if the receipt is present and the purchase was made in cash.
• Store credit — may be offered for opened or used products at our discretion.
• Exchange — swap for another product of equal value.

How to make a return or exchange

In-store purchases

1. Bring your item and receipt to any Skyland Cannabis Company location.
2. If the item is verified in our system, a receipt may not be necessary (except for cash refunds).
3. Our team will inspect the product to confirm eligibility.
4. If eligible, we’ll process your refund, exchange, or store credit.
5. If the item does not meet return criteria, we’ll politely explain the policy.

Online purchases

1. Contact our customer service team within 30 days of purchase.
2. We will verify your order and confirm refund eligibility.
3. If eligible, we will provide return instructions.
4. Once verified we will process a refund, exchange, or store credit.

Additional considerations

• Lost receipt? We may still process a return for store credit if we can verify the purchase.
• Defective products? If you received a defective product, we’ll replace it or issue store credit immediately.
• Excessive returns? If a customer frequently returns items, management may review the return history and limit future returns if necessary.

Reach our customer service team

info@skylandcannabis.com
(828) 222-HEMP
In person: 2 Eagle Street, Asheville, NC 28801

Please have your order number or the email address you ordered with ready.