Shipping & pickup
what postage costs, and where we can send it
What postage costs
- USPS Priority Shipping: $9.99 flat, anywhere we ship.
- Orders with drinks in them: $19.99. Glass and liquid travel heavy, and the carrier charges for the weight.
- Free shipping: on orders of $150.00 or more, before tax.
- Pickup at the shop: free, and usually the quickest way to have it in hand.
One rate covers the whole order, however many items are in it, and the checkout shows it again before you pay.
When it leaves
Orders go out on the next day we are open.
We will not give you a delivery date we cannot keep. Every order gets a tracking number the moment the label is made, and the carrier’s own estimate is the honest one.
We pack every order by hand at the shop, in a plain box with nothing on the outside about what is inside. You get a tracking number by email as soon as the label is made. If a parcel is running late, write to us about your order and a person here will chase it.
Where we can send it
We ship within the United States only.
We cannot ship to Alabama, Arkansas, California, Colorado, Connecticut, Hawaii, Idaho, Kansas, Louisiana, Maryland, Massachusetts, Mississippi, New Jersey, North Dakota, Oklahoma, Oregon, Rhode Island, Tennessee, Utah, or Vermont. An order for shipment to one of those states is refused at the checkout rather than taken and cancelled afterwards.
If you live in one of those states you can still buy from us in person. The rule is about where a parcel goes, and a pickup order has no destination.
Pickup at the shop
Choose Pickup at the checkout and your order will be behind the counter at 2 Eagle Street, Asheville, NC 28801. Bring the ID that matches the name on the order. We check everyone, every time.
If something is wrong when it arrives
Tell us. If an order arrives damaged or something is missing, we put it right at our cost. Our returns & exchanges policy runs for 30 days and says how.